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All of our products are handcrafted. Likewise, all processed materials and individual components are produced in the highest quality by renowned manufacturers. Therefore, there may be small deviations in color and material.

If you are not satisfied with the goods despite our claim to very good quality, we ask you to notify us via the contact form as soon as possible, but within 10 days.


The competent court at the registered office of FEMME MAISON OG will be sued in the event of a dispute:
Vienna, Austria.

You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of withdrawal, you must contact us

Hahngasse 15 / EG 3, 1090 Vienna
Phone: +43 676 5710442

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.
You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which I received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal exists in principle, but does not apply to:
1. Sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed.
2. Goods that have been manufactured according to customer specifications.

We ask our customers to treat the goods they want to return with care.

The data you provide to me (name, address, telephone number, email address) will only be used to process your order and to contact you should any questions arise about the order. We are aware of the trust you have placed in us, thank you for this and can guarantee on our part that we will treat your data with confidence and not give it away! If you want to break off the business relationship with me for any reason, we promise to delete your data entirely.

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